Terms, Conditions and Cancellation Policy

Part A: About our Programmes


Our programmes are delivered online or at our Training Centre in London.  We can also deliver training and bespoke packages in your workplace as required (see “In-House Programmes” below).

London Training Suite Programmes
See our online Diary for all our London based Training and Programmes.

Once your registration has been confirmed, you will be emailed the joining instructions.  Where training is offered face-to face at our London office, a map and travel details will be included in your joining email.


All our consultants are trained facilitators with a track record of success at senior level.


Bookings will be confirmed on receipt of full payment PRIOR to the event. You can choose from a number of payment methods that suit you best. We are happy to prepare invoices for schools, so you can pay by post using a cheque or on the phone using a credit card.  Cheques should be made payable to Interface Space Ltd.  All bookings will be confirmed by email within two days of receipt of your payment in full.

In-House Programmes

Most of our existing workshops can be delivered in your own workplace. This model of learning is requested by many schools and colleges as it provides a high quality and value-for-money staff development experience.
By running workshops internally, the entire programme is tailored to meet your specific needs. Staff can share ideas and design development and implementation plans that are owned by them to deliver impact.

On-site delivery of training is a cost-effective way of building internal capacity in a way that meets your specific needs and that is supported by online follow-up. In combination, this model saves delegate travel-time, costs and convenience.

In-House Cost quotations

We can design and develop material to meet your specific needs, aims or objectives. Please contact us with details of your requirements for a cost quotation. Costs include delegate handout packs, attendance registers, delegate feedback (capture, analysis and summary), reasonable travel costs, and where necessary, overnight accommodation for a facilitator.

In-House Training Indicative Costs

The costs below are typical for delivery of an existing one-day workshop on your premises with no significant change in emphasis or content.

Fees are based on a flat-rate price plus a cost per delegate rate. To calculate the likely cost of an event multiply delegate rate by the number of participants and add the base price.

The base price is typically £1500 + VAT 
This includes the cost of the facilitator, travel costs and costs of pre-event preparation.

The delegate rate is varies from £50 - £100 + VAT per person, depending on numbers.  This covers pre-event preparation and post-event feedback, and delegate pack printing.

Discounts are available for consecutive dates, multiple events or longer-term programmes. Where significant travel time costs are involved or you request us to design a programme to meet your specific needs or interests, additional costs are likely to apply. Please contact us with details of your requirements for a cost quotation, as we can offer large discounts based on numbers participating in a workshop or other variables.

Please contact us on +44 0207 021 0773 to discuss packages and special offers.

We ask client to supply;

  • Refreshments
  • Room suitable for workshop and any breakout areas
  • Suitable projector and screen

Delegate Numbers

All workshops are interactive participative learning experiences.  The recommended number of delegates for most workshops is 15 - 25.  We can design events for 10 people or less and conferences for numbers in excess of 100.  Tell us your requirements and we will design an event so you get the training you need.

Part B: General Terms and Conditions

By completing and returning our booking form or by placing an order for one of our programmes, you are entering into a contract between you and Interface Space Limited (a company registered in England and Wales under company registration no. 07314517, VAT no. 113521952 whose registered office is at Westbourne House, 14-16 Westbourne Grove, London, United Kingdom W2 5RH (“us”) under the terms and conditions set out below.

Booking, Booking Fees & Confirmation

To book a workshop, programme or internal event (“Event”) you must make payment in full of the price stated on our website, booking form or quotation (as applicable) via cheque, BACS or credit card, prior to the date of the Event.  Cheques are to be made payable to ‘Interface Space Limited’. Where we have provided an invoice, payment must be made within 14 days of the date of invoice.

Indicative costs provided above are indicative only and no fee estimate or quotation shall be binding until your booking is accepted by us. Prices quoted exclude VAT which will be added at the current rate applicable, except where exemption is evidenced by HM Revenue and Customs. Bookings will be confirmed by email within two days of receipt of your payment in full. We will issue joining instructions to you by email prior to the Event.

The Event

We will provide and conduct the Event booked by you. Event fees, unless otherwise stated by us, include tuition and such educational, training, handout, feedback or other materials as may be provide to you (“Materials”). We will not provide lunch or refreshments unless specifically arranged.

You agree and acknowledge that the proper conduct of the Event will require your co-operation and that of the delegates, and that you will provide and procure that your delegates provide such assistance as we may reasonably require (including making a suitable space available and/or providing data projection equipment). You will ensure that we are provided with all information we may reasonably require in relation to your booking and to the Event, and that such information shall be accurate. If our performance of any of our obligations is prevented or delayed by any act or omission on your part to perform any relevant obligation we shall have no liability for such non-performance or delay and may suspend or cancel the relevant Event.

The Event is collaborative and based on collegiate discussion and you will be expected, where appropriate, to keep the professional confidence of other delegates. In particular, you shall keep in strict confidence all information relating to our business which is of a confidential nature and has been disclosed to you in the course of or in relation to the Event.

You may use the Materials and the know-how contained therein for your personal and professional development but shall not use them for any other purpose, and in particular may not put them to any commercial purpose.

You may not issue copies of, modify or adapt the Materials without both our written consent and a suitable acknowledgement of our authorship.

While we endeavour to ensure that the information provided in the Materials is correct, the Materials are provided “as is”.  Accordingly, to the maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) in relation to the Materials and the Event. We exclude any warranty that the conduct of any Event will lead to any particular result.

Cancellation by Us

We reserve the right to cancel or reschedule the Event at any time for reasons of Force Majeure (as defined below), and will notify you of any such cancellation or rescheduling at the earliest opportunity. We also reserve the right to cancel any Event if you have failed to pay any of our invoices or in the event of any other failure on your part to perform your obligations under these Terms and Conditions. In the event the Event is rescheduled, we will transfer your place to the new date of the Event.  If the Event is cancelled by us (or by you in accordance with the cancellation terms set out below) other than by reason of any failure on your part, a full refund will be offered to you or, where an Event comprising part of a series or package is cancelled, a proportionate refund will be offered to you in respect of such part. Our liability for cancellation of any Event is limited only to providing a refund in accordance with this clause.

Delegate substitutions can be made at any time without additional charge, provided that you notify us of such substitution in writing prior to the date of the Event.

Cancellation by You – In-House Programmes

If any programme or workshop is booked to take place other than online or at our premises (“In-House Programme”), then you may not cancel such In-House Programme less than  three weeks before the date thereof. Our acceptance of any earlier request for cancellation by will be subject to the following cancellation charges (in each case based on the date on which written notice of cancellation is received):

  • More than 7 weeks prior to the workshop delivery date - £100 + VAT
  • 7 to 5 weeks prior to the workshop delivery date - £500 +VAT
  • 5 to 3 weeks prior to the workshop delivery date - £1200 + VAT

You will also be required to pay any charges for preparation identified in our quotation or fee estimate in full.

Cancellation by You – Events other than In-House Programmes

You may purchase Cancellation Cover (“CC”) in respect of any and all delegates at the time of booking, at a premium of £30 plus VAT per delegate. CC is only available at the time of booking, is specific to the Event and cannot be transferred between Events. In the event of cancellation / transfer the CC premium is non-refundable.

If no CC has been purchased, any request for cancellation by or on behalf of a delegate, or for any transfer to any other Event, date or location (subject to availability) must be communicated to us in writing more than three weeks before the date of the Event, and our acceptance of such request (which will not be effective unless confirmed by us in writing) will be subject to an administration charge of £20 plus VAT per delegate. If there are three weeks or fewer to the date of the Event, no transfer or cancellation by, or on behalf of, delegates is permitted in the absence of CC, and fees will be charged at full price.

If CC has been purchased at a charge of £30 plus VAT per delegate, the delegate’s entitlement to cancel or transfer (subject to availability) shall extend to any point up until 24 hours prior to the start of the Event. Cancellations and transfers effected under the CC will not be effective unless confirmed by us in writing. CC can be used only once.  If a delegate transfers and wishes CC to apply to a new event then an additional CC must be purchased.

If a delegate’s place at the Event has not been cancelled or transferred in accordance with these Terms and Conditions and the delegate fails or is unable to attend the Event for any reason (including without limitation adverse weather, transport issues, personal issues or business issues), then no refund will be given by us and our fees shall remain payable in full.

Limitation of Liability

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors or for fraud.
We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any Event, and  our total liability to you in respect of all other losses arising in connection with any Event, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the sums paid by you to us in relation to such Event.

Data Protection

We may use personal data provided by you in accordance with our Privacy Policy (available at http://www.interfacespace.com/m/static/view/Privacy-Policy). By placing an order with us you confirm that: i) you consent; and ii) any delegates on whose behalf you are making any booking or who you intend to attend any Event consent, to the use of such personal data in accordance with our Privacy Policy.


For the purposes of these Terms and Conditions, “Force Majeure” means an event beyond our reasonable control of the Supplier including but not limited to industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors. We shall not be liable to you as a result of any delay or failure to perform our obligations under these Terms and Conditions as a result of Force Majeure.

Any notice or other communication required to be given to a party under these Terms and Conditions shall be in writing (including email).

If a court or any other competent authority finds that any provision of these Terms and Conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.

A person who is not a party to the contract between you and us shall not have any rights under or in connection with it.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
Emergency Contact Number

We ask you to provide an emergency mobile number that we can reach you on.

Contact Us:

Rosie Raffety: rosie@interfacespace.com

Tel: +44 020 3524 5786

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